FAQ

Common questions our customers may have.

Joshua Miltz avatar Bradley Goldman avatar Gilad Even-Tov avatar +2
20 articles in this collection
Written by Joshua Miltz, Bradley Goldman, Gilad Even-Tov and 2 others
BitFund Platform

How does the referral program work?

A short summary explaining our referral program, how to use it and how it is structured
Joshua Miltz avatar
Written by Joshua Miltz
Updated over a week ago

Recurring Investments

Can I make a recurring investment, and what are the benefits?
Joshua Miltz avatar
Written by Joshua Miltz
Updated over a week ago

Is my capital guaranteed?

Is my capital guaranteed or is it possible to lose money?
Joshua Miltz avatar
Written by Joshua Miltz
Updated over a week ago

Which cryptocurrencies/digital assets are available on the Platform?

The list of coins that we offer
Joshua Miltz avatar
Written by Joshua Miltz
Updated over a week ago

Why do I need BitFund when I create my own portfolio of cryptocurrency?

Why BitFund?
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

How frequently will my portfolio be rebalanced?

Rebalancing
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

What are the different messages that appear at the top of my dashboard?

Allocations Pending, Rebalancing in Progress, Withdrawals Pending
Gilad Even-Tov avatar
Written by Gilad Even-Tov
Updated over a week ago

Will BitFund support upcoming forks?

Hard forks
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

Can I easily withdraw my investment and how long will it take for my funds to reflect?

Withdrawing my investment
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

Do you have a mobile app?

Does BitFund have an android or iOS mobile app?
Dean Joffe avatar
Written by Dean Joffe
Updated over a week ago

Do we exclude any cryptocurrencies from our platform?

Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

What are BitFund's fees?

What will I pay.
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

I Forgot My Password

How do I reset my password?
Jay Meyerowitz avatar
Written by Jay Meyerowitz
Updated over a week ago

What does cold storage mean?

Where are my cryptocurrencies stored?
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

How long will my deposit take to reflect?

Where is my deposit and why is it taking so long to reflect?
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

What do I do if my deposit has not reflected?

Where is my deposit?
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago

Will BitFund provide me with official Tax statements?

Tax
Bradley Goldman avatar
Written by Bradley Goldman
Updated over a week ago