FAQ

Common questions our customers may have.

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20 articles in this collection
Written by Joshua Miltz, Bradley Goldman, Dean Joffe and 2 others

BitFund Platform

How does the referral program work?

A short summary explaining our referral program, how to use it and how it is structured

Written by Joshua Miltz
Updated over a week ago

Recurring Investments

Can I make a recurring investment, and what are the benefits?

Written by Joshua Miltz
Updated over a week ago

Is my capital guaranteed?

Is my capital guaranteed or is it possible to lose money?

Written by Joshua Miltz
Updated over a week ago

Which cryptocurrencies/digital assets are available on the Platform?

The list of coins that we offer

Written by Joshua Miltz
Updated over a week ago

Why do I need BitFund when I create my own portfolio of cryptocurrency?

Written by Bradley Goldman
Updated over a week ago

How frequently will my portfolio be rebalanced?

Written by Bradley Goldman
Updated over a week ago

What are the different messages that appear at the top of my dashboard?

Allocations Pending, Rebalancing in Progress, Withdrawals Pending

Written by Gilad Even-Tov
Updated over a week ago

Will BitFund support upcoming forks?

Written by Bradley Goldman
Updated over a week ago

Can I easily withdraw my investment and how long will it take for my funds to reflect?

Withdrawing my investment

Written by Bradley Goldman
Updated over a week ago

Do you have a mobile app?

Does BitFund have an android or iOS mobile app?

Written by Dean Joffe
Updated over a week ago

Do we exclude any cryptocurrencies from our platform?

Written by Bradley Goldman
Updated over a week ago

What are BitFund's fees?

What will I pay.

Written by Bradley Goldman
Updated over a week ago

I Forgot My Password

How do I reset my password?

Written by Jay Meyerowitz
Updated over a week ago

What does cold storage mean?

Where are my cryptocurrencies stored?

Written by Bradley Goldman
Updated over a week ago

How long will my deposit take to reflect?

Where is my deposit and why is it taking so long to reflect?

Written by Bradley Goldman
Updated over a week ago

What do I do if my deposit has not reflected?

Where is my deposit?

Written by Bradley Goldman
Updated over a week ago

Will BitFund provide me with official Tax statements?

Written by Bradley Goldman
Updated over a week ago

General

What is cryptocurrency?

What is this new craze called cryptocurrency?

Written by Bradley Goldman
Updated over a week ago

What is an index fund?

Written by Bradley Goldman
Updated over a week ago

What is "proof of stake" (POS) and will I benefit if my selected portfolio consists of POS coins?

POS and staking of cryptocurrencies

Written by Bradley Goldman
Updated over a week ago